Shipping & Returns
I ship either USPS Priority Mail or USPS First class mail within the US. I always get tracking numbers (except international orders) and insurance. (I also have a overnight option available.) It usually takes 2-5 business days after I have shipped for your item to arrive. If you are local to the Fargo area and wish to arrange to pickup your order, please contact me before finishing your order to get a free shipping coupon.
I am NOT responsible for delays once the USPS accepts your package. If you need an item before 2-3 weeks, please contact me to discuss other shipping options PRIOR to ordering. I have a rush option you can add to your cart. (THIS ONLY RUSHES PROCESSING TIME, NOT SHIPPING.)
ALL sales are final! NO refunds, exchanges, or store credit given. Please be specific about sizes, personalization, fabric, font and color requests if you are placing a custom order. If you are unsure of your options, contact me. If a specific font is not requested I will typically use a font that coordinates with the design purchased.
I take great care with each item to ensure accuracy, however if a mistake has been made on my part please contact me immediately so I can work with you to correct the issue. Any item that has had a mistake made on my part MUST be returned to me within 3 DAYS, in it's original condition and not used. I also must be contacted within 24 hours upon receipt that there is an issue.
Most items take 2-3 weeks to make as they are handcrafted. Refunds are not given for failure to plan accordingly. I have a rush charge available if you need your item before the 2-3 week turnaround.